How Are Companies Doing at Protecting Customer Privacy?
Not very well, according to Dan Gillmor. He faults IT as the source of the problems that are routinely reported in the news, when accounts of privacy breeches are disclosed. However, he also points out that IT has to be the solution for stopping the theft and unintentional disclosure of customer information. Gillmor sites the offshoring trend as a source of possible problems that could further complicate the ability of companies to assure customers of privacy.
It's Time to Take Privacy Seriously, Computerworld, April 12, 2004.
