November 10, 2004

E-Blacklists a Customer's Nightmare

T'is the season to find out what the retailers know about their customers. They are employing technology to modify shopping rules based on if they consider you to be a naughty or nice customer. Shoppers are finding their ability to return recently purchased items is being controlled by a blacklist created by retailers. The list has been used to decline customers request to return items after the purchase.

'Electronic blacklists' alarm privacy adovcates, The State, South Carolina, November 7, 2004