September 20, 2004

HIPAA Prompts Recording of Calls

The Federal Health Insurance Portability and Accountability Act, known as HIPAA is faulted by healthcare providers for their need to record customer calls. The law requires that healthcare providers not disclose patient medical information, without their consent. It is reported that insurance companies are recording calls as a means of protecting themselves from claims of improperly disclosing patient medical information. Healthcare insurance companies and other healthcare providers are employing a automated telephone system that will record all customer calls.

Privacy law prompts recording of calls, The Star Ledger, September 14, 2004